Frequently Asked Questions
Find quick answers about the process, your results, and how to use your colors.
Frequently Asked Questions
Find quick answers about the process, your results, and how to use your colors.
About The Consultation
How does the process work?
Select your package, complete a few quick questions, and attend your in-person session. During the appointment, we’ll review your coloring and match your best color palette to your features.
How do you determine my best colors?
We begin by identifying your undertone, then determine your home color palette, and finally refine your look with your personalized signature colors.
What should I expect during my appointment?
Your in-person session is designed to provide clear guidance on the colors that suit you best. You’ll receive personalized support and recommendations tailored to your natural features throughout the consultation.
Do you offer services for men or children?
Color analysis is perfect for anyone seeking clear guidance on the colors that suit them best. Contact us if you have questions about a specific consultation or need.
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About The Consultation
How does the process work?
Select your package, complete a few quick questions, and attend your in-person session. During the appointment, we’ll review your coloring and match your best color palette to your features.
What should I expect during my appointment?
Your in-person session is designed to provide clear guidance on the colors that suit you best. You’ll receive personalized support and recommendations tailored to your natural features throughout the consultation.
How do you determine my best colors?
We begin by identifying your undertone, then determine your home color palette, and finally refine your look with your personalized signature colors.
Do you offer services for men or children?
Color analysis is perfect for anyone seeking clear guidance on the colors that suit them best. Contact us if you have questions about a specific consultation or need.
About Your Color Results
What comes with the consultation?
Each appointment includes a color review, a seasonal palette swatch and a simple email guide.
What is a Velvet Swatch?
A Velvet Swatch is a handy reference tool that lets you compare clothing colors while shopping or putting outfits together at home. It also includes makeup color suggestions tailored to you.
When will I get my results?
Results are revealed at the end of the in-person session.
About Your Color Results
What comes with the consultation?
Each appointment includes a color review, a seasonal palette swatch and a simple email guide.
What is a Velvet Swatch?
A Velvet Swatch is a handy reference tool that lets you compare clothing colors while shopping or putting outfits together at home. It also includes makeup color suggestions tailored to you.
When will I get my results?
Results are revealed at the end of the in-person session.
About Ordering and Shipping
Do you ship outside the U.S.?
At this time, we only ship within the United States.
Can I get a refund?
If you have a question about your order, please contact The Colour Collective directly for help.
About Gift Cards
How do gift cards work?
Gift cards are delivered by email and can be used toward a future service or purchase.
Do you offer physical gift cards?
No. At this time, gift cards are available by email only.
About Makeup
After your appointment, you will receive a personalized makeup guide via email. Your Velvet Swatch
will also provide helpful cues for choosing flattering makeup shades.
Can color analysis help with makeup choices?
Absolutely. Knowing your best color direction makes it easier to select makeup shades that enhance your features and look naturally balanced on you.
Will I get foundation recommendations?
The focus is on your overall color direction and wearable shades. Foundation matching may depend on brand and formula, so broad color guidance is the most helpful starting point.
All About Your Colors
What does the 15 Page Color Radiance Report Include?
• Brief introduction to color theory
• Your photos in our exclusive color tests
• Details about how our color tests work
• Determination of your basic seasonal type, and then your seasonal subtype
• Your color card and “mood colors”
• How to use your color card
• Shopping Tips
• Information on your particular seasonal type, and more!
When will I receive my results?
Results are emailed within 3 business days of us receiving your questionnaire and photos. If you don’t see your results, please check your spam folder!
What is a color card and how do I use it?
Your color card shows 35 of your season’s best colors. You’ll receive two versions of your color palette card – a digital version for your phone and a laminated version
for your purse or pocket.
Take either one shopping with you, and simply scan the clothing racks for your colors!
Now, you’ll know that you’re buying a color that’s flattering on you.
For patterned, or multi-colored clothing, we
recommend a simple rule of thumb – if the pattern has 75% or more of the colors on your card, go for it!
If you shop within your color card, you’ll eventually have a completely coordinated wardrobe! Here’s a closet filled with Calm Autumn colors.
Will my season change with a tan?
No. Your season is largely determined by the
undertones in your skin, which do not change with a tan.
All About Makeup
Can I use my color card to choose makeup?
We got this question so many times that we partnered
with makeup artist, Leisa Kanienberg of imakeupartistry,
to create a line of Color Guru Makeup Cards.
Our goal was to create cards that simplify the makeup
buying process for you. These are “go-to” color choices
for your season type – match the color to whatever
makeup brand you prefer.
Makeup cards are included in the Plus and Premium
package, or as an optional “add-on” to the Essentials
package.
Here is a sample makeup card. Leisa is our makeup guru!
Why doesn’t the makeup card include
foundation shade recommendations?
Foundation is very specific to the individual. With so
many variables such as personal preference, coverage
type, skin type, etc. it’s impossible to provide a “one
shade fits all” for each season and subtype.
About Makeup
After your appointment you will receive a personalized makeup guide via email.
Your velvet color swatch will also provide helpful cues for choosing flattering makeup shades.
Can color analysis help with makeup choices?
Absolutely. Knowing your best color direction makes it easier to select makeup shades that enhance your features and look naturally balanced on you.
Will I get foundation recommendations?
The focus is on your overall color direction and wearable shades. Foundation matching may depend on brand and formula, so broad color guidance is the most helpful starting point.
About Hair
Will gray hair change my season?
No, going gray doesn’t change your season. Your season is determined by your natural coloring, which remains the primary guide
What if I dye my hair?
Dyeing your hair doesn’t change your season. While your overall look may shift, your analysis is still based on the features that naturally suit you.
Can color analysis help with hair color ideas?
Yes—your results can help guide you toward hair tones that complement your overall best color direction.
What if I have more questions later?
You can always contact The Colour Collective for help if you need more clarity about your results or next steps.
Your Color Closet
What stores are the clothes from?
We offer a wide range of items at a variety of price
points and we are constantly working to include as
many retailers as possible. Some current examples
include, but are not limited to Madewell, LOFT, Target,
Anthropologie, J Crew, Banana Republic, Macy’s,
Nordstrom Rack, and JC Penney.
Is Your Color Closet size inclusive?
Yes! We offer items in Petite, Standard, & Plus sizes.
How do I update my account information
(payment method, billing address, etc.)?
Visit the Membership Account page at to log in and
access your account information.
How do I cancel my membership?
You can cancel your membership at any time by
visiting the Membership Account page. Please be sure
to cancel two weeks before your scheduled billing date,
to avoid being charged for the next membership cycle.
After canceling, your membership will remain active
until your next scheduled billing date.
How often are new items added?
New items are added about every two weeks.
Can I join without having a Color Guru Color
Consultation?
No, you must have a color analysis completed by Color
Guru in order to become a member. Visit the Packages
page to purchase a color consultation.
Does my membership automatically renew?
Yes. The card you enter when signing up will
automatically be charged. Monthly members will be
billed each month and annual members will be billed
annually. You can cancel at any time.
Your Color Closet
What stores are the clothes from?
We offer a wide range of items at a variety of price points and we are constantly working to include as many retailers as possible. Some current examples include, but are not limited to Madewell, LOFT, Target, Anthropologie, J Crew, Banana Republic, Macy’s, Nordstrom Rack, and JC Penney.
Is Your Color Closet size inclusive?
Yes! We offer items in Petite, Standard, & Plus sizes.
How do I update my account information (payment method, billing address, etc.)?
Visit the Membership Account page at to log in and access your account information.
How do I cancel my membership?
You can cancel your membership at any time by visiting the Membership Account page. Please be sure to cancel two weeks before your scheduled billing date, to avoid being charged for the next membership cycle. After canceling, your membership will remain active until your next scheduled billing date.
How often are new items added?
New items are added about every two weeks.
Can I join without having a Color Guru Color Consultation?
No, you must have a color analysis completed by Color Guru in order to become a member. Visit the Packages
page to purchase a color consultation.
Does my membership automatically renew?
Yes. The card you enter when signing up will
automatically be charged. Monthly members will be billed each month and annual members will be billed annually. You can cancel at any time.
About Hair
Will gray hair change my season?
No, going gray doesn’t change your season. Your season is determined by your natural coloring, which remains the primary guide
Can color analysis help with hair color ideas?
Yes—your results can help guide you toward hair tones that complement your overall best color direction.
What if I dye my hair?
Dyeing your hair doesn’t change your season. While your overall look may shift, your analysis is still based on the features that naturally suit you.
What if I have more questions later?
You can always contact The Colour Collective for help if you need more clarity about your results or next steps.